Refund and Returns Policy

At OneStop Wholesalers, we are committed to providing you with high-quality household products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. Eligibility for Returns

We accept returns of products purchased from OneStop Wholesalers under the following conditions:

• The product must be unused, undamaged, and in the original packaging.
• Returns must be initiated within 1 day of the delivery date.
• Products marked as non-returnable (such as personalized or custom items) are not eligible for a return or refund.

2. Defective or Damaged Products

If the product you received is defective or damaged upon arrival, please contact us immediately. We will offer a full refund or exchange at no additional cost to you, provided you notify us within 1 day of receiving the product.

To request a return for a defective or damaged item:

• Contact our customer service team .
• Provide your order number, photos of the defect/damage, and a description of the issue.
• Once the claim is verified, we will issue a return authorization and provide instructions for returning the product.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team or call to initiate a return. Please include your order number and reason for return.
2. Return Authorization: If your return is eligible, we will provide you with a Return Authorization (RA) number and instructions on how to send the product back.
3. Ship the Item: Return the product to the address provided, with all original packaging and materials.
4. Inspection and Refund: Once we receive the returned product, it will be inspected. If it meets our return policy conditions, we will process your refund within 2 business days.

4. Refunds

• Processing Time: Once your return is approved, refunds will be processed within 5 business days. Refunds will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Shipping costs are non-refundable, unless the product was defective or damaged.
• Restocking Fees: A restocking fee of [5]% may apply for certain returns, depending on the product condition and type.

5. Exchanges

We offer exchanges for defective or damaged items. If you wish to exchange an item for a different product, please contact our customer service team. If an exchange is requested for any other reason, it will be treated as a return, and the customer will be responsible for repurchasing the desired item.

6. Non-Returnable Items

The following items are non-returnable:

• Opened or used household consumables (e.g., cleaning supplies, food-related products).
• Custom or personalized products.
• Final sale or clearance items.

7. Contact Us

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us.

8. Terms and Conditions

This refund policy is subject to change at the discretion of OneStop Wholesalers.